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Shipping policy
Order Processing & Dispatch
We prepare and ship out all orders within 2–3 business days after payment confirmation, keeping wait times short so customers can receive their purchased items promptly.
International Shipping & Delivery Time
Our standard international delivery typically takes 6–14 days to reach most destinations. Delivery times may vary slightly depending on your shipping location and local logistics conditions. You may select the rush shipping option at checkout for expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with absolutely no hidden fees.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All such charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations prior to ordering to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for fresh goods, ensuring items stay safe and well-preserved during transit.
For high-value orders, optional shipping insurance is offered at checkout, providing extra security and peace of mind for your shipments.
Delivery Inspection & After-Sales Service
Please inspect your outer packaging carefully upon delivery. If you notice any damage, leakage or severe deformation, take photos as evidence, refuse to sign for the package, and contact our team immediately.
If any product defects or quality issues are found after signed delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping, customs clearance or delivery procedures, our customer support team is always available to assist you. Feel free to reach out anytime for prompt guidance via email: support@jackahub.shop or phone: +61 404 567 890.
Thank you for choosing JACK ALEXANDER CROFT! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.